Privacy Policy

At Rise Physiotherapy and Performance Inc., our privacy policies are based on the Personal Information Protection Act (PIPA) and are outlined in the following policy

Rise Physiotherapy & Performance is committed to safeguarding the personal and health information provided to us by our clients. All personal information that is collected prior or during your physiotherapy appointment is in accordance with the PIPA and other applicable laws and legislations set out via the College of Physiotherapists of Alberta and The Government of Alberta. This policy outlines the principles we follow in protecting our clients personal information. The policy also applies to any person providing services on our behalf.

We are committed to protecting the privacy of your personal information. We will not disclose your personal information without consent or reasonable and lawful notice except when required or permitted by law.

Our privacy commitment

• • At Rise Physiotherapy & Performance, we protect client privacy by:

• • Collecting only the personal information required to provide physiotherapy services

• • Obtaining your consent for personal information collection

• • Safeguarding your personal information

• • Sharing your personal information only for the purposes stated and agreed to in a signed consent form or otherwise permitted by law.

• • Ensuring any contractors we hire who may have access to your information also protect the privacy of your information.

• • Training our administrative staff on all privacy policies and awareness 

• • Setting up our clinic environment to optimize privacy

• • Ensuring personal information is current, complete and accurate

• • Providing you access to your personal information and a mechanism for requesting corrections via JaneApp

• • Periodically reviewing our privacy policy to ensure it provides adequate protection for your personal information.

Information collected

• • The personal information collected is required to provide you with physiotherapy services and facilitate payment for services rendered via direct billing

• • Contact information: your name, phone number, address, email address and an emergency contact person.

• • Health information: Your PHN, your health history, treatment received, names of other health-care providers, family medical history, your subjective complaints, objective findings, diagnoses, reason for discharge, and discharge plan

• • Financial information: your insurance benefit coverage information, credit card information, employer’s name, and other information to facilitate payment for services provided (via direct billing)

What do we use your information for?

We use contact information to open and update your patient file, invoice for services, remind you of appointments and/or the need for further treatment, and to provide informational materials about our clinic. We use health information to assess, diagnose, provide, and evaluate physiotherapy treatment. We use financial information to arrange payment from Extended Health Benefit Plans and Private Insurers for physiotherapy services rendered

With whom do we share your information?

• • Contact information – may be disclosed to third-party health benefit providers/insurers when reimbursement claims for all or part of the treatment cost have been submitted.

• • Health information – may be disclosed to:
    • • Third-party health benefit providers and insurance companies when a claim is submitted for reimbursement or payment of all or part of the cost of treatment or we have been asked to submit a claim on your behalf
    • • Other health-care professionals also providing you with treatment.
    • • Your lawyer, if you were injured in an accident 

• • Financial information – may be disclosed to your insurer or credit card company as required to facilitate payment

Note: Personal information can also be disclosed without your consent if we are required to do so by law.

Where do we store your information?

Personal health information is stored on our third party service provider Jane App. One of the reasons we selected this program was for their commitment to security. Their privacy policy can be found here: https://jane.app/privacy. 

Electronic records are stored within Jane App, our EMS custodian. We do not share your personal information outside our office for any marketing, promotional, publicity, educational, or research purposes without your consent.  

We train staff to handle your information only through the protected measures outlined in our privacy procedures. If consultants or contractors are hired, we take steps to ensure the consultant or contractor also protects your privacy.

HOW WE PROTECT YOUR PERSONAL INFORMATION

• We do not keep physical records, and any personal information sent to us via mail is uploaded into Jane App and immediately shredded
•  We conduct telephone discussions with sensitivity (in our private office space) to ensure that your personal information is not inadvertently disclosed. ·
• We do not share your personal information outside our office for any marketing, promotional, publicity, educational, or research purposes without your consent. 
•  We train staff to handle your information only through the protected measures outlined in our privacy procedures. If consultants or contractors are hired, we take steps to ensure the consultant or contractor also protects your privacy.

 Accessing and correcting your personal information

More Information

If you have a concern about your personal information, please feel free to ask the physiotherapist treating you or our administrative staff. If your question/concern is not resolved, please address it in writing to our owner & privacy officer: 

Kayla Clarke

Rise Physiotherapy & Performance Inc.

780-966-7473

kayla@risephysioyeg.com